Refund policy

Return/Refund policy

Cancellation & Replacement Policy

At NexGen Botanic, customer satisfaction is important to us. Due to the nature of personal care and cosmetic products, we do not offer refunds once an order has been delivered.

We only provide replacements for products that are:

• Damaged during transit
• Defective product received
• Incorrect item received
• Missing item in shipment

In any of the below cases, we will take full responsibility and arrange for a replacement product after verification of the issue.

In case of Damaged product:

• Please notify us about the damaged product within 2 days from the delivery date via email to nexgenbotanic.store@gmail.com

• Please send us the order number, outer box image, unboxing video, and 2 clear images of the damaged product.

• In case of multiple item shipments, only the affected product can be replaced.

• Replacement requests without an unboxing video may not be eligible for approval.

• Used or opened products are not eligible for replacement.

• Email will be responded to within 24–48 hours and full assistance will be provided thereafter.

In case of Wrong product received:

• Please notify us within 2 days from the delivery date via email to nexgenbotanic.store@gmail.com

• Please send us the order number, package image, and clear images/videos of the received product.

• We will verify the issue and arrange for a replacement of the correct product.

• Email will be responded to within 24–48 hours and full assistance will be provided thereafter.

In case of Missing product:

• Please notify us about the missing product within 2 days from the delivery date via email to nexgenbotanic.store@gmail.com

• Please send us the order number, outer box image, and clear images/videos of the opened package with all items received.

• We do not provide refunds for missing products, but we will promptly re-send the missing item after verification.

• Email will be responded to within 24–48 hours and full assistance will be provided thereafter.

Return/Replacement Eligibility

Return/Replacement requests will only be approved if:

• The product is unused
• The product is in its original packaging
• The issue is verified by our support team

Non-Eligible Cases

We do not provide Return/replacements for:

• Used or opened products
• Change of mind
• Personal preference issues
• Minor packaging damage that does not affect the product

Processing Time

• Approved replacement requests are processed within 5 business days after verification.

For support, contact us through our official 
Email: nexgenbotanic.store.com
WhatsApp: +91-9498870782